Single operational view
Kurangi silo antar channel dengan fondasi data dan workflow yang lebih konsisten.
Omni-channel
Omni Channel
Satukan berbagai channel komunikasi ke dalam satu experience yang lebih terstruktur, lebih terukur, dan lebih mudah dioperasikan oleh tim bisnis.
Omni-channel
Satukan berbagai channel komunikasi ke dalam satu experience yang lebih terstruktur, lebih terukur, dan lebih mudah dioperasikan oleh tim bisnis.
Use Case
Centralized communication
Strength
Unified customer journeys
Workflow
Cross-channel orchestration
Why This Solution
Each solution page is designed to make channel value, business fit, and rollout priorities easier to understand at a glance.
Journey orchestration
Atur kapan pelanggan menerima email, WhatsApp, SMS, atau channel lain berdasarkan konteks.
Backend ready
Struktur Laravel ini menyiapkan halaman solusi agar nanti lebih mudah dikelola melalui admin panel.
Solution Overview
Satukan berbagai channel komunikasi ke dalam satu experience yang lebih terstruktur, lebih terukur, dan lebih mudah dioperasikan oleh tim bisnis.
Your Various Channel
in One Single Platform
Omni-Channel Platform for Customer Communication
Omni-channel helps your business manage customer conversations across multiple channels in one place. As a result, your team can respond faster and stay consistent. In addition, customers get a smoother experience from first contact to support.
Why Omni-Channel Matters
Customers do not use just one channel. For example, they may start on WhatsApp, continue on email, and follow up on Instagram. However, if your team uses separate tools, context is lost. Therefore, omni-channel keeps messages, history, and ownership in one workflow. Moreover, it helps you reduce missed messages and improve service quality.
SMS
The most reliable messaging channel. Allow businesses to send messages to any consumer with a phone number in the world.
The global largest user base messaging app, offers 2-way communication for brands and their customers.
Google Business Message
It is best used for offline merchants who want to pull online customers.
Facebook Messenger
Strongest social platform where messenger can be integrated with facebook ads campaign to deliver automation for customer engagement.
Viber
It focuses on purely messaging apps to help the consumer recognize the incoming promotion message better. The demographic of Viber users is the best choice for brands to maximize their campaigns.
RCS
The most advantageous messaging technology brings flexibility of campaign strategy, there is no application to be installed on the consumer’s phone. It simply uses the native message app on the Android phone which is for SMS.