Trusted customer channel
Meet customers on a channel they already use for support, reminders, and ongoing engagement.
WhatsApp API
WhatsApp for Business API
Create more personal business conversations through WhatsApp Business API with onboarding, automation, and support flows that are ready for production.
WhatsApp API
Create more personal business conversations through WhatsApp Business API with onboarding, automation, and support flows that are ready for production.
Use Case
Support, sales, notifications
Strength
Rich conversational flow
Workflow
Template and automation ready
Why This Solution
Each solution page is designed to make channel value, business fit, and rollout priorities easier to understand at a glance.
Automation ready
Prepare message templates, agent routing, and handoff workflows from one backend foundation.
Commerce friendly
Support sales funnels, follow-up flows, lead qualification, and transactional updates.
Conversation-first customer journeys
Create more personal business conversations through WhatsApp Business API with onboarding, automation, and support flows that are ready for production.
WhatsApp works best when the customer journey benefits from richer context, two-way conversation, and a more branded support or sales experience.
Use Cases
Customer support
Handle questions, escalations, and guided assistance in a familiar chat environment.
Sales follow-up
Move leads through qualification, reminders, and conversion steps with more personal communication.
Transactional messaging
Send order, billing, and appointment updates through a branded conversational channel.
Platform Capabilities
Template readiness
Prepare approved message flows and reusable communication patterns before scale.
Agent handoff
Balance automation with live support so the customer journey does not feel fragmented.
Connected operations
Link WhatsApp activity to internal systems for routing, reporting, and workflow control.